The latest from Fortifi

In the early stages of a business's growth, they will often purchase a solution that fixes their current requirements, say a billing system, and then in a few months time look for a system that will provide them with the ability to store information on these customers,  then later down the line look for a solution to continually contact new prospects and existing customers. As a result, various siloed solutions exist that cause numerous problems for businesses down the line. Relying on a number of different applications can cause chaos when businesses start to use these all at once; wasting time, productivity and money in the process.  The  primary benefit of an all-inclusive business solution  is that all your business data is accessible in one place. Say goodbye to painful integrations and multiple costly web apps, every bit of information on your company's sales, orders, finances, communications, tracking and customer support can be pinpointed and accessed from one c

Following from our update a couple of weeks ago, we are pleased to announce the release of the new Fortifi UI. We'd like to thank our existing customers for their positive reviews on the new layout since release.  The update is a new navigation layout so you will see some big changes in user interface to free up more space , allowing you to view more information on screen in the different areas of Fortifi. In addition to this, it is also easier to access and navigate throughout Fortifi, designed with productivity and speed in mind .  Navigation Bar The first thing to notice is that the navigation bar is now vertical and in a panel on the left of the screen. Before: New Design: This navigation bar can be expanded or collapsed using the Menu icon (three horizontal lines symbol) in the top left of the screen to create even more space for your content. Settings Menu, Organisation and Employee Profile The other big change for administrators is

Business growth is never a bad thing, but it can become overwhelming when your team do not have the correct tools to cope with the increased workflow. Are you seeing an increasing number of customer support requests? Do you want you team to become more productive in communicating with the increase in prospects and customers? You want to keep customer experience a priority but with the increased demands, your team are struggling to keep customers happy... There are plenty of business software's in the market to help you improve your efficiency and productivity, so determining the best for your business can be confusing.  When you have decided on the right software for your business requirements, then comes the tiresome task of learning each of different softwares; one to fit your customer support requirements, one to keep in touch with those customers through email campaigns, one for storing those contacts and their details and another to process the increasing

We are excited to share the latest updates coming to Fortifi next week! We have updated our navigation layout in the next deployment, so you will see some big changes in user interface to free up more space, allowing you to access more information on screen in the different areas of Fortifi. Navigation Bar The first thing to notice is that the navigation bar is now vertical and in a panel on the left of the screen. Before: New Design: This navigation bar can be expanded or collapsed using the Menu icon (three horizontal lines symbol) in the top left of the screen to create even more space for your content. Settings Menu, Organisation and Employee Profile The other big change for administrators is that the Settings menu, Organisation drop down and Employee Profile have moved. These were previously found in top right of the Navigation bar.  The Employee Profile  can now be accessed directly from within the side Navigation Bar, just above t

In the early stages of a business's growth, they will often purchase a solution that fixes their current requirements, say a billing system, and then in a few months time look for a system that will provide them with the ability to store information on these customers,  then later down the line look for a solution to continually contact new prospects and existing customers. As a result, various siloed solutions exist that cause numerous problems for businesses down the line. Relying on a number of different applications can cause chaos when businesses start to use these all at once; wasting time, productivity and money in the process.  The primary benefit of an all-inclusive business solution is that all your business data is accessible in one place. No more closing down and re-opening up another piece of software, every bit of information on your company's sales, orders, finances, communications, tracking and customer support is all visible in one centralised database

Every business in today's market should understand the importance of quality customer service. It is often what gives one business competitive advantage ahead of others in highly competitive markets.  Having the ability to provide this customer support consistently gives your customers trust in your business by answering their queries.  By providing these answers in real time, you are intervening with your prospects at multiple stages of their buyer journey and in turn, increasing your sales conversion rates.  Here at Fortifi, we have provided you with five reasons why a live chat system can help solve your customer support frustrations:  1. Tap Into Customer Requirements in Real Time Implementing a live chat software is a powerful tool you can utilise to communicate directly and immediately with customers. Understanding what is causing your website visitor uncertainty or frustration in their buying process means you can continually develop the products and services you o