Showing posts from August, 2019

Fortifi's Ultimate Guide to Live Chat

Imagine walking into a supermarket, and there are no shop assistants. Who would you ask if you wanted help to find something in store. If you have ever walked into a Lush store, you would have been greeted by staff who offer you recommendations based on products you have purchased in the past, or if there is a particular ailment you are looking to overcome. You wouldn't have a physical store without shop assistants, so why run your website the same way.

What is Live Chat Software?Live chat software is an online, real-time communication tool that you can add to your website. It gives your website visitors the ability to chat with one of your agents, right there and then, without waiting days for a reply to an email. 
Whilst it is still seen by many as a customer support tool, it can also be used as a vital sales tool, giving you access to real-time communications with potential customers on your site, when they are most engaged with your brand, products, and services.

Live chat can…