Showing posts from August, 2017

Do you know your support hotspots?

Nobody wants to be waiting for a response to their support request, so staffing your support team to keep response times low is critical to ensuring customer happiness. In light of this we have released a new report, allowing you to see when your chats and tickets are opened ensuring you allocate correct staffing levels for busy periods throughout the day. Like all other Fortifi reports, it is possible to select any date range you like and filter down to specific criteria available.  From filtering by Brand right down to the browser a chat was launched in, or viewing only tickets opened by your customers using gmail.  We aim for all our reports to load in under 5 seconds with any date range or filters. If you are interested in seeing this data for your business, get in touch with our sales team today: