New navigation UI designed with productivity and speed in mind



Following from our update a couple of weeks ago, we are pleased to announce the release of the new Fortifi UI. We'd like to thank our existing customers for their positive reviews on the new layout since release. 

 The update is a new navigation layout so you will see some big changes in user interface to free up more space, allowing you to view more information on screen in the different areas of Fortifi. In addition to this, it is also easier to access and navigate throughout Fortifi, designed with productivity and speed in mind. 

Navigation Bar

The first thing to notice is that the navigation bar is now vertical and in a panel on the left of the screen.

Before:



New Design:





This navigation bar can be expanded or collapsed using the Menu icon (three horizontal lines symbol) in the top left of the screen to create even more space for your content.





Settings Menu, Organisation and Employee Profile

The other big change for administrators is that the Settings menu, Organisation drop down and Employee Profile have moved. These were previously found in top right of the Navigation bar. 

The Employee Profile can now be accessed directly from within the side Navigation Bar, just above the search bar:



Clicking on this opens the Employee Record allowing editing of roles, settings, properties and view activity history: 





The Lock Sessions and Logout buttons have moved are are now in the new drop down menu next to the Organisation Name in the top left of the side Navigation bar: 


This menu also gains you quick access to Manage Brands, Employees and review and update Organisation Settings. 


Multiple Organisations

For those with access to multiple organisations, to change between these there is now even simpler. A Switch Organisation link at the bottom of the side Navigation menu allows you to easily change which organisation you want to work in:
-----

 All other functionality within Fortifi will remain the same, but this new layout brings about a big impact on the look and feel of your software and gives you much more workable space for your data. 
Let us know what you think of our latest update and how you get on with the new layout!

Comments

Post a Comment

Popular posts from this blog

6 Customer Service Events to Attend in 2019

Image
Even in the digital world, face-to-face events are still going strong in 2019. In fact, with the online world being forced into almost every aspect of our lives, we see people of today craving that human interaction with both people and businesses. Getting connected with people in your industry can get you far, as they say - "it's not  what  you know, it's who  you  know". Attending events allows you to network with hundreds, if not thousands, of other like-minded people who could be of great help to you in the future. Whether you are looking to attend or exhibit at any events this year, we have picked out some of our favourites coming up this year that you should check out if you want to expand your customer service strategy in 2019: Call Centre and Customer Services Summit Bringing call center and customer service buyers together in one place for a two-day summit, the Call Centre and Customer Services Summit allows visitors and exhibitors valuable one-to
Keep reading

The Importance of Building an Exceptional Online Experience in The Digital World

Image
For this article, we sat down with Pete Heslop, Managing Director of Steadfast Collective , to chat about the importance of building a memorable online experience and how companies of all sizes can digitise their business for today's audiences. Emily: If people head over to your social media channels or website, they will see that you use the term 'smart creative' a lot. What do you mean be a 'smart creative'? Pete:  A smart creative is a term coined by Google's Eric Schmidt and he defined a smart creative as someone who doesn't chase compensation and they want to a do a lot more than what they are already doing. So a smart creative could be someone in marketing, it could be a developer, or it could be a designer, it could be anyone, even if they are not in the creative field. There are 3 elements to it. 1. They have the technical ability and they understand what they are doing. 2. They are really driven , they really care about the results and
Keep reading

Fortifi & Twilio: Stay Connected With Your Customers

Image
We are pleased to announce our new and exciting integration with Twilio, designed to make customer support quick and efficient for our users.  Twilio gives their customers amazing capabilities in communication with prospects and customers so when it came to choosing who to partner with to create an exceptional experience for our customers, Twilio was the easy choice. Fortifi's integration with Twilio helps businesses, be them small or large, to easily accept and make calls directly from Fortifi.  For Agents: Handle Calls With Ease Twilio opens up a whole new world of communications for our users.  The Fortifi and Twilio integration allows you to answer calls from wherever you are in Fortifi. Agents will see instant customer information when a call is received and whilst in your call, you can then continue to use all of Fortifi, reducing disruption and giving you complete access when needed. Clicking on the customer call will link you through to the customer acc
Keep reading