6 Customer Service Events to Attend in 2019

Even in the digital world, face-to-face events are still going strong in 2019. In fact, with the online world being forced into almost every aspect of our lives, we see people of today craving that human interaction with both people and businesses.

Getting connected with people in your industry can get you far, as they say - "it's not what you know, it's who you know". Attending events allows you to network with hundreds, if not thousands, of other like-minded people who could be of great help to you in the future.

Whether you are looking to attend or exhibit at any events this year, we have picked out some of our favourites coming up this year that you should check out if you want to expand your customer service strategy in 2019:

Call Centre and Customer Services Summit

Bringing call center and customer service buyers together in one place for a two-day summit, the Call Centre and Customer Services Summit allows visitors and exhibitors valuable one-to-one business meetings and networking opportunities.

Whether you go as a supplier, looking for pre-qualified buyers, or a delegate seeking to discover new solutions, the Summit promises an incredibly focused and interactive experience.

Date: 29th - 30th April and 16th - 17th September
Location: London (April) and Manchester (September)

eGain DX19

According to their website, the way to increase your success in digital experience lies in the 'Experience Triad' - CX + AX + BC = DX. Confused? Head over to their website to figure out what this all means.

The eGain event comprises of a full agenda of speakers, networking, innovation showcases and demos.

The best thing?  It's completely free to attend! You also get free breakfast, lunch and cocktails included too.

Date: 13th May
Location: London


In it's 13th year running, the UC EXPO is Europe's largest unified communication and collaboration event, with over 6,500 attendees from the industry.

With the size of the event, the website gives access to an exhibitor list, so you can track down suppliers in advance and ensure you get those important meetings.

This year, they are also co-located with the new Customer Contact X event.

Both events are free to attend, and give visitors a full range of seminars, networking opportunities and access to suppliers showcasing their latest products.

Dates: 15th - 16th May
Location: London

Gartner Customer Experiences & Technologies Summit 2019

In a world where customer experience concerns everyone, from the CEO to the customer support agents, being up to date with latest emerging technology is critical to ensuring a powerful CX in 2019 and beyond.

With keynote speakers across the two day event including Research Directors at Gartner, this summit from the world's leading research and advisory company promises to equip you with the insights you need to advance your strategy.

They even give you a justification letter to help convince your boss! Take a look here

Date: 22nd - 23rd May
Location: London

Digital Customer Engagement Summit

The Digital Customer Engagement Summit promises visitors and suppliers from the worlds of customer services and IT/digital customer sectors, a day of interactive seminars and valuable networking opportunities.

The summit focuses on topics such as AI, voice analytics and biometrics, predictive routing technology and location intelligent systems.

Date: 15th October
Location: London

These are just some of the many events that are being held across the year for the customer service industry. Whether you manage a small customer support team, or are CEO of a global organisation, these events promise to give you the insights and knowledge you need to expand your customer service strategy and grow your business this year.

Note: all images in this post belong to the respective organisations. 


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