Boosting Your Customer Service Results With Live Chat [Infographic]


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How Can Customer Service be Monitored and Evaluated

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As products in a marketplace become increasingly similar, one of the few differentiators is customer service. To excel in this area, customer service must be maintained, monitored and constantly improved.

Businesses should always be looking for way to improve the customer experience and by listening to customers through the monitoring of their interactions, companies can make better decisions and refine their services and processes.

Monitoring you customer service can help you retain customers, allow agents to improve their skills and build strong client relationships that encourage repeat business.

Customer service monitoring should be considered as a strategic process and we've listed just a few of the many ways Fortifi Support helps you do this so you can make smarter decisions in your business:


1. SET AND MONITOR SLA'S

A Service Level Agreement (SLA) is an agreement between you and your customer that defines the level of service for the foreseeable future. You may have an …
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6 Customer Service Events to Attend in 2019

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Even in the digital world, face-to-face events are still going strong in 2019. In fact, with the online world being forced into almost every aspect of our lives, we see people of today craving that human interaction with both people and businesses. Getting connected with people in your industry can get you far, as they say - "it's not what you know, it's who you know". Attending events allows you to network with hundreds, if not thousands, of other like-minded people who could be of great help to you in the future.

Whether you are looking to attend or exhibit at any events this year, we have picked out some of our favourites coming up this year that you should check out if you want to expand your customer service strategy in 2019:



Call Centre and Customer Services Summit

Bringing call center and customer service buyers together in one place for a two-day summit, the Call Centre and Customer Services Summit allows visitors and exhibitors valuable one-to-one business m…
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The Quick Guide to Customer Support Software

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How many times have you had a bad experience with a company and never returned for business again?
How many of you then told family and friends about the experience?

This is why customer support is so vital, and businesses providing that prompt and personalised service is crucial if they want to see customers coming back and sharing the love for their brand.

Providing these levels of customer service can be overwhelming, especially for small, growing businesses who don't have the resource to run a full call center like set-up to provide this consistent support.

That's where customer support software comes in and can be a really useful asset for small and large businesses alike to help provide the levels of service that people today expect.

What is customer support software? Customer support software is a set of tools that helps businesses track, organise and manage their customer queries. Customers will find different providers across the market using various terms such as help …
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